Stakeholders Page
Stakeholders play a big part in the decisions we make, and features we implement for our proposed solution. Some of the main identified stakeholders include:
| Stakeholder Group |
Core Challenges/Frustrations |
Benefits From Our Solution |
|---|---|---|
| Undergraduate Students |
- System is slow and occasionally crashes - Hard to use on mobile-devices - Can only keep one schedule saved - No Degree Audit system - Manual submitting required - No waitlist status on courses - Can’t tell when spots in classes open up |
- Less cumbersome registering experience - More features to make their lives easier and a reliable system |
| Senior Academic Advisor |
- Prerequisite checking is inaccurate - Advisors can’t see all student info in one spot - Backup schedules aren’t supported - Hard to find students struggling to get the courses they need - International students have trouble understanding english-only interface and can’t easily find visa compliance information |
- Quality of life improvements - Less reliance on multiple systems if everything is unified for them in one place - Directly benefits sub-group of international students |
| Department Administrator |
- Adjusting course capacities and TA assignments is cumbersome - Cross-listed courses are difficult to manage - Students have no idea when their courses and schedules are modified |
- Less reliance on manual tasking, improving job efficiency - Benefits TA’s & students indirectly |
| Graduate Program Director |
- Courses have only fixed credit-hours which doesn’t work for grad students - Cross-listing course management is not handled well by the system - Independent study is not trackable - Prereq checks for grad courses are inaccurate - Thesis/dissertation tracking integration is not present - No Course-enrollment analytics |
- Will provide quality of life improvements for director - Benefits grad students - Unified system instead of tracking data on multiple |
| Chief Information Officer |
- Current system breaks often and doesn’t scale - System does not meet security and encryption regulations such as FERPA - Integrations are clunky - Current system sees too much downtime with minimal logging/monitoring - No IT dashboard to monitor diagnostics - Testing application is manual and updates cause too much downtime - Transactions vary in completion time |
- A more reliable system which needs less maintenance - A clear/easy way to see and address problems when they happen - Easier fixing of issues and ability to continuously roll out updates |
| Disability Services Coordinator |
- No WCAG 2.1 accessibility standards compliance - No accommodations for special-needs students – No simple UI accessibility mode - No accommodation system integration |
- Mainly affects disabled students more than coordinator - Unifying multiple systems into one |
| Financial Aid Director |
- aid eligibility checks are manual - aid disbursement is not integrated - Financial aid compliance is unclear - Registration doesn’t automatically generate cost reports - Scholarships aren’t integrated into course system |
- Benefits financially challenged students by ensuring all compliance checking and disbursement is in one place - Helps director by unifying systems and making the process simpler |
| Student Success Coordinator |
- Struggling students need to be found manually - Communication to students in-need has to occur separately - Students cannot see grade distributions for courses and don’t know success probabilities - Academic help is not integrated and is managed in separate systems |
- Automates parts of their job - Helps struggling students get necessary resources |
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INFO 380 Product Management Project • Portfolio archive • Maintained by emmaphamlet